Position Title : Human Resource Officer
Department : Administration
Report Directly to : Head of Administration
Job Location : Sunyani

Job Summary

• As a Human Resource Officer in the retail industry, you will play a crucial role in managing and enhancing the employee experience.
• You will be responsible for various HR functions including recruitment, onboarding, employee relations, performance management, and compliance with labor laws.
• Your goal is to support the retail team in achieving operational excellence through effective HR practices.

Duties/Responsibilities

1. Recruitment and Selection:

• Collaborate with department managers to identify staffing needs.
• Manage the end-to-end recruitment process, including job postings, screening, interviewing, and onboarding new employees.
• Conduct background checks and reference verification.

2. Employee Onboarding and Training:

• Develop and implement onboarding programs for new hires to ensure a smooth transition.
• Coordinate training sessions and workshops to enhance employee skills and knowledge.

3. Performance Management:

• Assist in the development and implementation of performance appraisal systems.
• Provide support in setting performance goals and conducting evaluations.
• Monitor and report on employee performance trends.

4. Onboarding, Training and Development:

• Create and implement effective onboarding plans.
• Identify training needs within the workforce and coordinate relevant training programs.
• Support the professional development of employees through mentorship and training opportunities.
• Collaborate with external training providers to ensure employees receive up-to-date industry-specific training.

5. Policy Development and Compliance:

• Ensure compliance with labor laws and industry regulations.
• Assist in developing and updating HR policies and procedures.
• Maintain employee records and HR databases in accordance with legal requirements.

6. Compensation and Benefits:

• Provide guidance to employees regarding benefit options and assist with issue resolution.
• Educate employees on company benefits and rewards.
• Support the administration of payroll and benefits programs.
• Assist in conducting salary surveys and benchmarking

7. HR Metrics and Reporting:

• Collect and analyze HR metrics to inform decision-making.
• Prepare reports for management on various HR activities

8. Employee Relations:

• Act as a point of contact for employee inquiries and concerns.
• Foster a positive work environment by addressing employee grievances and resolving conflicts.
• Promote employee engagement initiatives and company culture.

9. Employee Data & Records Management:

• Maintain employee records and update as needed
• Develop, implement, manage and maintain employee data with respect to leave (annual, sick, maternity)

Other Duties

• Performs any other allied duties that may be assigned from time to time by the Head of Administration or her designate.

Qualification Required & Experience

COMPETENCIES

• Proven experience as HR officer or other HR position
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Very good conflict Resolution Management skill
• Understanding of labour laws and disciplinary procedures
• Proficient in MS Office; knowledge of HRMS is a plus
• Outstanding organizational and time-management abilities
• Excellent communication and interpersonal skills
• Problem-solving and decision-making aptitude
• Minimum of BSc/BA in business administration, social studies or relevant field HR Credentials (e.g., PHR, CIHRM, SHRM-CP)
• Minimum of 3 years of experience in a similar role

Personality Competencies

• Assertive, Confidentiality, Influential, Reliable, Independent, Safety conscious.
• Results oriented and proactive.
• Pay attention to details, work well under pressure, Follow through on tasks.
• Team player, be able to work to deadlines.
• Flexible in the approach to Work, Deliver work to a high standard of quality.

Working Conditions:

• Fast-paced retail environment.
• May require evening and weekend hours during peak seasons.

Location: Sunyani

How To Apply For The Job

Interested applicants should submit an application with RESUME to the address below:

Human Resource Rep
Ericose Limited Company
Sunyani

Qualified applicants can send their RESUME to: williamwiafe@ericose.com with the role as the subject.

Closing Date: 30 January, 2025

Please only shortlisted applicants will be contacted for an interview.