Are you an organized and proactive individual with a passion for administrative management? A leading ride-hailing company is seeking a dedicated Office Administrative Assistant (Driver Onboarding) to manage the recruitment, onboarding, and compliance processes for drivers. This role is crucial in ensuring a smooth driver onboarding experience, maintaining accurate records, and adhering to company policies and local regulations.

Key Responsibilities:

• Oversee the entire onboarding process for new drivers, ensuring all requirements and documentation are met.
• Verify and process driver applications, licenses, and vehicle documents according to company and regulatory standards.
• Conduct orientation sessions to familiarize drivers with company policies, app usage, safety protocols, and customer service expectations.
• Maintain and update driver records in the company database.
• Coordinate and organize training programs and refresher courses for drivers as necessary.
• Act as the primary contact for driver inquiries, concerns, and support during onboarding.
• Ensure compliance with company policies, transport regulations, and legal requirements.
• Collaborate with operations, customer support, and HR teams to ensure seamless onboarding.
• Identify and implement improvements in the onboarding process to enhance efficiency and driver satisfaction.
• Track and report key onboarding metrics, including application success rates and driver retention.

Qualification & Experience:

• Bachelor’s degree or HND in Business Administration, Human Resources, Management, or a related field.
• Minimum of 2 years of experience in administrative management, driver recruitment, or a similar role in the transport or ride-hailing industry.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Outstanding communication and interpersonal skills for engaging with drivers effectively.
• Proficiency in Google Sheets, Microsoft Office Suite, and database management.
• Familiarity with local transport regulations and licensing requirements.
• Experience with ride-hailing platforms and driver management systems is a plus.
• Ability to work in a fast-paced environment and meet onboarding targets.

Job Location:

Accra, Ghana

How to Apply:

Interested candidates should send their CV and cover letter to:

📩 ronny.startaxi@gmail.com
Subject line: “Office Administrative Assistant (Driver Onboarding) Application”

Application Deadline:

📅 28 February 2025

Don’t miss this exciting opportunity to be part of a dynamic team in the ride-hailing industry. Apply today!

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