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Are you a people person with excellent communication skills? Xpress Afrik is looking for a Client Services Officer in Accra! Here’s what the job entails:
1. Communicate with Clients
Your main task will be speaking with clients over the phone and online, understanding their needs, and addressing any concerns they may have.
2. Resolve Issues Efficiently
You’ll be responsible for processing client orders or complaints, ensuring that each client receives prompt and satisfactory solutions.
3. Build Strong Relationships
Building and maintaining strong client relationships is crucial. Your friendly and professional demeanor will help foster trust and loyalty.
4. Document and Report
You’ll need to keep detailed records of client interactions, filing written reports, and reporting to your group manager regularly.
5. Collaborate with the Team
Working with your team, you’ll attend meetings and training programs to stay updated and work towards achieving targets together.
6. Qualifications
- High school diploma or bachelor’s degree
- Exceptional client service skills
- Ability to coordinate with different departments
- Technical proficiency and problem-solving abilities
- Willingness to travel to client locations as needed
- Strong interpersonal and recordkeeping skills
7. How to Apply
If you’re interested, send your CV and contact telephone number to xpressafrik@gmail.com. Don’t miss out on this opportunity for a lucrative salary and incentives!
8. Deadline
Applications close on March 7, 2024. Serious and hardworking applicants will be shortlisted.
FAQs (Frequently Asked Questions)
1. What qualifications do I need for this job?
- A high school diploma or bachelor’s degree is required.
2. How do I apply?
- Send your CV and contact telephone number to xpressafrik@gmail.com.
3. When is the deadline?
- March 7, 2024.
4. What skills are essential for this role?
- Exceptional client service skills, ability to coordinate with different departments, technical proficiency, and strong interpersonal skills.
5. Where is the job located?
- Accra, Ghana.
