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REGIONAL REGISTRATION OFFICER (RRO) At National Identification Authority (NIA)

Duties and Responsibilities

The duties and responsibilities of a Regional Registration Officer will include:

  • Overseeing the operations of multiple NIA district registration offices;
  • Leading a team to manage the day-to-day affairs of the Regional Office;
  • Ensuring the smooth running of the NIA offices in the Region and effectively supervising staff to meet operational targets;
  • Building partnerships with local authorities and fostering effective public relations to advance the work of NIA;
  • Establishing District Offices and assisting NIA to recruit staff within the Region;
  • Planning and executing Regional projects and programmes;
  • Preparing the procurement requirements of the Region;
  • Managing the Regional targets and implementing plans to ensure quality and cost effectiveness in Regional operations;
  • Co-ordinating all registration and card issuance activities at the Regional level;
  • Ensuring the operational excellence;
  • Leading the provision of customer-based services;
  • Ensuring that all complaints are promptly investigated and addressed;
    Preparing and submitting periodic reports on activities of the Regional and District Offices;
  • Reviewing the performance of staff within the Region;
  • Organizing and implementing training programmes for all staff in the Region, including staff at the Premium Centers;
  • Ensuring professionalism, discipline and welfare of staff in the Regional and District offices;
  • Undertaking monitoring functions of registration operations within the Region;
  • Co-ordinating the safe and secure transportation of registration equipment, materials and personalized ID Cards within the Region;
  • Ensuring compliance with all workplace health and safety regulations and public service policies and procedures;
  • Reporting promptly all technical faults beyond first-level maintenance and transporting all faulty machines to the headquarters;
  • Performing any other duties as may be assigned by the Executive Secretary from time
    to time.

Qualifications and Experience

  • A Master’s Degree in the Social Sciences, Law, Business, Computer Engineering, Computer Science/Information Technology or related discipline from a recognised University or equivalent professional qualification;
  • At least two (2) years post-qualification working experience which combines strategy and operational leadership prior to working with NIA;
  • A minimum of two (2) months working experience with NIA;
  • Proven completion of National Service.

Competencies and Skills

Applicant must have the following:

  • Excellent leadership skills;
  • High integrity and maturity;
  • Sound decision-making skills;
  • Strategic planning and performance management skills;
  • Excellent and effective communications and interpersonal skills;
  • Strong analytical, quantitative and problem-solving skills;
  • Good negotiation, persuasion and conflict management skills;
  • Excellent report writing skills;
  • Agility and ability to work under pressure and meet deadlines;
  • Fluency in written and spoken English;
  • Fluency in at least one Ghanaian Language;
  • Working knowledge of one other Ghanaian language is an advantage;
  • Proficiency in Microsoft Office;
  • Willingness to accept posting to any part of the country.

Mode of Application

Applications should be submitted with the following supporting documents:

  • Curriculum Vitae;
  • Certified photocopies of academic and professional certificates;
  • Addresses of three (3) referees, including telephone numbers and e-mails;
  • The cover letter should indicate applicant’s region and district of residence.

The application, together with the above-listed documents should be forwarded to:

THE EXECUTIVE SECRETARY
NATIONAL IDENTIFICATION AUTHORITY
P. O. BOX M680, MINISTRIES POST OFFICE, ACCRA

CLOSING DATE : Not later than 5th April 2021

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