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Mainspring Resourcing Solutions Job Openings 2021

About Mainspring

Mainspring Resourcing Solutions is a recruiting and staffing agency. Here at MainSpring Resourcing, we offer our associates the opportunity to grow personally and professionally, and to contribute to the success of a growing and dynamic organization. Our mission is to serve others in a manner that exceeds their expectation.
Serving the property management field with cost-effective solutions, MAINSPRING recruits, trains, manages and administers your workforce on an as-needed basis, or as your outsourced HR partner. Accomplished, responsive and innovative, we offer an enviable record of success, prompt customer service and a number of new ideas – among them our exclusive, no-buyout temp-to-hire program. Trust us to bring you the most qualified candidates, or bring out the best in your current workforce. We’ve helped scores of companies like yours and can assist you, too. Begin benefiting by contacting us today.

Overview of MainSpring’s Salesperson’s Job Opening:

The iPro’s role is to grow iPhone and Accessories sales in the store. He/she is held accountable for sales performance by providing excellent customer service, giving product demonstrations, and ensuring all iPhone fixtures (if any) and merchandising elements are up to date and maintained according to Apple’s standards. Other key responsibilities include providing business insights and identifying opportunities.

Salesperson’s Responsibilities:

The iPro has the following responsibilities to fulfill as they relate to four different audiences:

1. Customer

The most important role that the iPro serves is that of providing excellent Apple Customer Experience. Responsibilities include:

• Promoting iPhone by communicating the benefits and values of the products through product demonstrations using Apple-developed demo scripts for guidance.

• Building a community of loyal Apple customers who will come back to consult the iPro on future Apple purchases and who recognize and recommend the Store as one of the best places to experience, and buy, iPhone.

2. Retailer Staff/Management

A successful iPro proves him/herself relevant to the store Owner/management team and is able to gain support without authority. He has strong business acumen and understanding of the Reseller’s business and goals. Responsibilities include:

• Acting as a promoter of the Apple brand to retail staff/management and keeping them engaged and up to date on Apple’s latest and greatest products.

• Monitor and influence the management of the store’s stock of iPhones and related products. Ensure continuous product availability according to sell-through patterns.

• Monitor the store’s accessories/add-on business and communicate suggestions for improvements to both the supervisor and store management.

3. Merchandising

It is the iPro’s responsibility to maintain the quality and appearance of the iPhone presentation areas in order to give the customer and store the best possible Apple experience according to Apple standards.

Responsibilities include:

• Ensuring all merchandising elements (including demo content, as well as all 2D and 3D elements) are up to date and follow Apple worldwide standards.

• Providing daily care and maintaining tidiness

• Flag to his/her supervisor, issues related to merchandising execution in the store.

• Constant availability of the relevant live demo unit(s). Ensure that the demo phones are charged, connected to the internet, and have up-to-date demo content installed at all times.

Skills and Experience:

• Education – Should have at least a National Diploma Graduate degree desirable • Experience in Retail or field sales • Extraordinary customer service skills
• Adaptive and solution-based approach to selling
• Excellent communication skills – English and the local vernacular language
• Strong interpersonal skills
• Flair for technology and continuous learning
• Ability to translate “techno speak” into layman’s terms
• A high standard of values, ethics, integrity, and trust

Success Metrics/Key Performance Indicators:

Quantitative
• Achievement of overall Store sales goals vs. targets
• Conversion rates – walk-in vs. demo; walk-in vs. sales
Qualitative
• Excellent customer feedback, and loyal customers who return to the store for Apple needs and questions.
• Excellent scores in quality control survey and mystery shopping audits. • iPhone product and sales knowledge
• Merchandising continuously meets Apple’s merchandising standards. • Accuracy and punctuality of daily reporting.
• Maintain high standards of hygiene and adhere to guidelines on uniform & appearance
Additional Information:
• The iPro represents Apple in a third-party retail environment.
• The iPro works in a single location. He/she may be assigned to a location other than the one originally placed depending on the business need.
• The iPro shall be provided with a number of Apple created training courses prior to, and throughout his or her employment.
Location:  Accra / Tema
Position:  Sales/ Promoter
Qualification:  Minimum of HND

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