MASSIVE RECRUITMENT AT MTN GHANA MTN Ghana Recruitment

MTN Ghana Recruitment JUNE 2021/2022

Applications are invited from interested and suitably qualified graduates for MTN Ghana Recruitment 2021/2022.

Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia, and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen, and Zambia.  MTN’s brand is the most valuable in Africa and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.

We are recruiting to fill the following positions below:

Job Title: Analyst, Customer Knowledge Management

Role

–>

Support the application of analytics to build a customer knowledge base. Drive customer insights through the synthesis of customer behavior and business resources to enhance Product and Services de

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 Job Role 

Key Tasks:

  • Develop customer segmentation based on usage and other behavioural patterns
  • Assist the business in the understanding of customer groups and behaviour trends
  • Support the development of targeted campaigns and ROI calculation/campaign optimization (Advance Analytics cycle)
  • Data mining related to customer lifecycle management
  • Support data-warehousing activities

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  • Support for BI projects that impact CLM and CVM
  • Support the conduct and execution of all Market research activities – liaising with internal stakeholders to provide customer data when required.
  • Build a customer knowledge centre that provides a 360-view of customers; (usage and other behavioural patterns) including findings from consumer research/surveys, the insights derived should support CLM and CVM initiatives

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  • Provide information and data in accordance with defined objectives in response to specific requests by stakeholders

Context : 

  • Dynamic and highly competitive telecommunication & ICT industry
  • Highly regulated environment
  • Regionalization structure implication
  • Performance driven environment
  • Developing sophisticated Client base
  • Diverse cultural environment
  • Active Media Engagement & Brand Reputation

Job Title: Controller, MFS Product & Services (Market Place)

Role

Education

  • Minimum of a Degree in Business or an equivalent qualification

Experience

  • Minimum of 3 years relevant experience (experience in mobile financial services will be an advantage)

Competencies

Professional/Technical competencies:

–>
  • Market Intelligence
  • CRM
  • Financial Acumen
  • Analysis and Evaluation

Skills /Physical Competencies:

  • Manages self and is a team player
  • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
  • Personal Skills – Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
  • Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
  • Good business sense
  • A deep understanding of marketing principles
  • Good communication skills
  • A positive attitude

Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships

Must Live the MTN Vital Behaviours of;

  • Complete Candor, Complete Accountability, Active Collaboration, and Get it Done

How to Apply

Interested and qualified applicants should CLICK HERE to apply.

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MTN Ghana Recruitment

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