Job Vacancy: Office Administrative Assistant (Driver Onboarding)

Are you an organized and proactive individual with a passion for administrative management? A leading ride-hailing company is seeking a dedicated Office Administrative Assistant (Driver Onboarding) to manage the recruitment, onboarding, and compliance processes for drivers. This role is crucial in ensuring a smooth driver onboarding experience, maintaining accurate records, and adhering to company policies and local regulations.

Key Responsibilities:

Oversee the entire onboarding process for new drivers, ensuring all requirements and documentation are met.
Verify and process driver applications, licenses, and vehicle documents according to company and regulatory standards.
Conduct orientation sessions to familiarize drivers with company policies, app usage, safety protocols, and customer service expectations.
Maintain and update driver records in the company database.
Coordinate and organize training programs and refresher courses for drivers as necessary.
Act as the primary contact for driver inquiries, concerns, and support during onboarding.
Ensure compliance with company policies, transport regulations, and legal requirements.
Collaborate with operations, customer support, and HR teams to ensure seamless onboarding.
Identify and implement improvements in the onboarding process to enhance efficiency and driver satisfaction.
Track and report key onboarding metrics, including application success rates and driver retention.

Qualification & Experience:

Bachelor’s degree or HND in Business Administration, Human Resources, Management, or a related field.
Minimum of 2 years of experience in administrative management, driver recruitment, or a similar role in the transport or ride-hailing industry.
Strong organizational and multitasking abilities with excellent attention to detail.
Outstanding communication and interpersonal skills for engaging with drivers effectively.
Proficiency in Google Sheets, Microsoft Office Suite, and database management.
Familiarity with local transport regulations and licensing requirements.
Experience with ride-hailing platforms and driver management systems is a plus.
Ability to work in a fast-paced environment and meet onboarding targets.