Job Overview

Are you passionate about helping others and delivering exceptional service? We are hiring a Customer Service Representative in Accra to provide professional support and build strong relationships with our customers.

Responsibilities

1. Customer Interaction

• Respond to customer inquiries promptly and professionally.
• Provide detailed information about products, services, or company policies.

2. Issue Resolution

• Address and resolve customer complaints or concerns effectively.
• Escalate unresolved issues to the appropriate department or supervisor.

3. Sales Support

• Assist customers in placing orders or processing refunds.
• Recommend products or services based on customer needs.

4. Documentation

• Maintain accurate records of customer interactions and transactions.
• Update customer accounts with relevant information.

5. Feedback Collection

• Gather customer feedback to improve service delivery.
• Suggest process improvements based on recurring customer issues.

6. Policy Adherence

• Follow company guidelines, protocols, and privacy standards.

Qualifications

• Education: Minimum of a high school diploma or equivalent. A Bachelor’s degree in Business Administration, Communications, or a related field is a plus.

Skills and Competencies

1. Communication Skills

• Excellent verbal and written communication skills.
• Ability to listen actively and respond empathetically.

2. Problem-Solving Skills

• Strong analytical and decision-making abilities.
• Creative approaches to resolving customer issues.

3. Technical Proficiency

• Familiarity with customer service software, CRM systems, and Microsoft Office.
• Basic knowledge of relevant products or services.

4. Interpersonal Skills

• Patience, empathy, and a positive attitude toward customers.
• Ability to manage stressful situations calmly.

Location

Accra

How to Apply

Interested candidates should submit their application and CV to bclconsulting7@gmail.com with the subject line “Customer Service Representative Application.”
Application Deadline: 31 January, 2025

FAQs

1. Can I apply without prior customer service experience?
Yes, training will be provided for qualified candidates with strong communication and problem-solving skills.

2. Is remote work available?
This position requires on-site availability in Accra.

3. What is the work schedule?
The work schedule will be discussed during the interview process.

Call to Action

Take the next step in your career—apply today and join our team as a Customer Service Representative!