Explore exciting career opportunities in Accra with Venus Plus Corporation! Positions are available for Help Desk Officer and IT Officer, offering excellent prospects for professional growth in customer service and IT fields. Applications are open until February 17, 2025.

Help Desk Officer Job Details

Key Responsibilities

• Respond to customer queries and provide solutions.
• Manage customer accounts and resolve issues efficiently.
• Handle payments, inquiries about deliveries, and account verification.
• Keep records of customer interactions and transactions.
• Provide price details, open order information, and invoice updates.
• Direct unresolved issues to relevant departments.
• Maintain customer databases and ensure accurate processes.

Qualification and Skills

• Minimum qualification: HND.
• Exceptional verbal communication skills and a friendly demeanor.
• Organized, efficient, and calm under pressure.
• Strong problem-solving and computer skills.

IT Officer Job Details

Key Responsibilities

• Monitor and maintain computer systems and networks.
• Troubleshoot hardware and software issues and perform system diagnostics.
• Set up accounts for staff and resolve login or password problems.
• Conduct regular checks on network and data security.
• Identify opportunities for system improvements and updates.
• Develop and maintain local networks to optimize performance.
• Perform system audits and ensure data privacy compliance.

Qualification and Skills

• Proven experience as an IT Technician or in a related role.
• Strong diagnostic, troubleshooting, and communication skills.
• In-depth knowledge of computer systems, networks, and security principles.
• Minimum qualification: HND or higher.

Application Process

To apply, send your C.V. via email to venuspluscorporation@gmail.com, ensuring the position title (Help Desk Officer or IT Officer) is indicated in the subject line of your email.

Closing Date: February 17, 2025.

FAQs

1. Can I apply for both positions?

Yes, you can apply for both positions if you meet the qualifications and skills required.

2. Is remote work an option?

These roles are location-specific, and the workplace is in Accra.

3. What is the salary range?

Salary details are not provided in the job posting. For inquiries, contact venuspluscorporation@gmail.com