Duties and Responsibilities
The District Registration Officer (DRO) under the general guidance of the Regional Registration Officer, shall be responsible for the following duties:
- Overseeing the operations of the NIA District Office;
- Managing the day-to-day affairs of the District Office;
- Providing efficient and effective management and administration, and upholding NIA’s standards of excellence and service;
- Liaising with the contact persons of institutions and property owners of facilities where NIA offices are located or where registration exercises will be conducted;
- Ensuring the availability of conducive atmosphere for the smooth registration of applicants especially the vulnerable and people with special needs;
- Providing input for the development of the budget and procurement plans of the District;
- Leading the delivery of customer-based services;
- Collaborating with MMDAs to ensure effective implementation of registration exercises in the District;
- Conducting staff appraisals within the District Office as may be required;
- Preparing staff performance reports for presentation to the Regional Registration Officer and Management;
- Preparing and submitting weekly, monthly, quarterly and annual reports of the District Office to the Regional Office;
- Providing inputs for the development of appropriate operational systems and manuals to ensure compliance with statutory regulations and corporate policies/standards;
- Ensuring that complaints from applicants, holders of National ID cards, users of verification services and the general public are promptly investigated and addressed;
- Organizing and implementing training programmes for staff in the District;
- Ensuring the adherence by staff to standard operating procedures and instructions issued from time to time by the Authority;
- Ensuring the discipline and welfare of staff in the District;
- Ensuring that logistics assigned to the district office are used judiciously and properly accounted for;
- Facilitating the safe and secure deployment and storage of registration materials and logistics in the district as well as their maintenance;
- Performing any other duties that may be assigned by the Executive Secretary.
Qualifications and Experience
- A Master’s Degree in the Social Sciences, Business, Computer Science/Information Technology or related discipline from a recognized University or equivalent professional qualification is required;
- At least two (2) years post qualification working experience which combines strategy and operational leadership prior to working with the National Identification Authority;
- A minimum of three (3) months working experience with National Identification Authority is required;
- Proven completion of National Service.
Competencies and Skills
The successful applicant must have the following:
- Excellent leadership skills;
- High level of integrity and maturity;
- Sound decision-making skills;
- Strategic planning and performance management skills;
- Excellent and effective communications and interpersonal skills;
- Strong analytical, quantitative and problem-solving skills;
- Good negotiation, persuasion and conflict management skills;
- Excellent report writing skills;
- Ability and agility to work under pressure and meet deadlines;
- Fluency in written and spoken English;
- Fluency in at least one Ghanaian language;
- Working knowledge of one other Ghanaian language is an advantage;
- Proficiency in Microsoft Office;
- Having a license to practice as a Commissioner for Oaths is an advantage;
- Willingness to accept posting to any part of the country.The application, together with the above-listed documents should be forwarded to:THE EXECUTIVE SECRETARY
NATIONAL IDENTIFICATION AUTHORITY
P. O. BOX M680, MINISTRIES POST OFFICE, ACCRACLOSING DATE : Not later than 5th April 2021
Salary and other Conditions of Service: As applicable in the Public Service
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- NB: All unsolicited applications previously
submitted to NIA shall not be considered;
Only shortlisted applicants shall be contacted.
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