Job Description for the position of Customer Value Specialist
About The Role
Bupa is focused on ensuring everyone has access to health insurance products that can help them to live a longer, healthier and happier life and that they understand the value of having Bupa as their healthcare provider.
If you’re the kind of person who loves connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.
Based in our busy Chadstone store and working towards customer growth activities you will provide individual needs analysis for customers in branch, recommending the most suitable products and explaining the value and benefits of these products. You will thrive in a fast pace environment that requires you to manage multiple priorities whilst delivering exceptional customer outcomes.
You will also work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.
You will also drive external sales activity and manage relationships with Corporate Customers both existing and new.
Taking a customer needs-based approach, you will assist our existing Bupa members ensuring that they understand the full value of their health insurance product, provide solutions to any identified concerns or unmet needs and educate members on all the benefits they can access.
This is a permanent, full time position working 38 hours per week
working shifts on Monday to Friday on a rotating roster and availability to work on Saturdays
Mandarin/Cantonese speaking applicants are encouraged to apply as we have a large Mandarin speaking demographic customer base and these language skills will assist us operationally to deliver an outstanding customer experience to these customers.
About You
You will combine your drive for sales, together with your proactive, customer focused approach, to provide your customers with the best possible solutions and service, over the phone, in person and online.
With a resilient attitude, you will enjoy working within a dynamic and ever-changing environment and have a lively and enthusiastic approach, taking a positive, can-do attitude into everything you do.
About The Rewards
In addition to a fortnightly base salary, we offer outstanding benefits which include discounts on our travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical.
You will be on-boarded with a comprehensive induction program that includes classroom, e-learning and on-the-floor product and knowledge training, as well as having access to our state-of-the-art knowledge base, “Know-It”.
As the leading health and care group within Australia and New Zealand, we employ over 22,000 people who are dedicated to helping people live longer, healthier and happier lives.
We encourage all our employees to explore their full potential and develop a long term career within the progressive, supportive environment that is Bupa – find out more by visiting www.bupa.com.au
‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued. Find purpose in your career at Bupa’.
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